Refund Policy

Refund Policy

We offer refunds on defective, damaged, or incorrect items.

Refunds & Replacements

If your item arrives damaged or faulty, contact us within 7 days of delivery with photos.

We will send a replacement or issue a refund.

Non-Returnable Items

Due to hygiene and product type, we do not accept returns for:

• Used items

• Items without original condition

• Orders after 30 days of delivery

Order Cancellations

Orders can only be canceled within 12 hours of purchase.

Lost or Stolen Packages

We are not responsible for lost or stolen packages after delivery.

For help, email: support@heatedhaven.com